Thursday, 24 April 2008

I cannot log on

Hey,

I was using my macbook the other day and everything was going fine.

I switched it off and around an hour or so later i went to log back on but when i attempted to log on i was given the message - you are unable to log in to the user account "useraccount" at this time.

After three attempts in then gave me a password hint, i didnt need one, but still no success.

It then asked me for the adminstrator password with a hint, this was also not accepted.

Any ideas/suggestions??

Yours hopefully, Alan

Hi

You need to reset the password for your Mac, follow this solution from Apple:

http://support.apple.com/kb/HT1274

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