Slow Mac

Hi

My Mac PowerMacG4 running OSX, has started to post a funny note [1] always
on start up and sometimes during open up [2] for instance of Acrobat.

It is also running painfully slowly to the extent that I have started to
file/dump things etc. 74 GB of which 46 free.

The notes vary slightly

1 Start up note: in box panel

System/Library/Extensions/SymOSXKernalUtilities.kext was installed
improperly and cannot be used. Please re-install it or contact your service
provider

Or 2

System/Library/Extensions/symfs.kext was installed etc....ditto

Any ideas?

Thanks

Pip

[In the last 2 days for no reason I can fathom my Entourage appearance looks
different - sort of basic]

Hi Philippa

Are you running Norton Antivirus?

The error message you see used to be the result of a conflict between Norton and versions of Adobe Acrobat/Distiller.

You can either disable Norton's filesaver and Norton Auto-protect features.

Or un-install Norton altogether:

http://service1.symantec.com/SUPPORT/num.nsf/docid/2001101516293911

Then download a perfectly adequate donation-ware antivirus software ClamXav.

http://www.clamxav.com/

If your mac is running slowly, I think it's time to add more RAM memory from say:

www.crucial.com/uk

Also buy an external hard drive to store your work. It's good to leave adequate space like 5GB on your main hard drive (Macintosh HD) for virtual memory.

Can't fathom why Entourage is misbehaving, usually the following routine may cure some of its ills:

Rebuild Disk Permissions:

* Utilities folder
* Disk Utility
* Select Philippa's computer or Macintosh HD
* Right-hand window: press the button labelled "Repair Disk Permissions"

Hope that helps...

Help OSX install!

Hi

I have an Imac G3 which had OS X 10.3.9 with Classic installed by a local MAC Supplier in Edinburgh. On my start up menu I was able to open OS 9.2 as a choice. This I did but I now find that I can't get the apparently available OS X to start up successfully. It keeps displaying a black screen with the following text;

/etc/master.password: Not a directory
/etc/master.password: Not a directory
-sh:/etc/profile: Not a directory
-sh-2.05b ( and a hash sign)

I have tried all the help instructions to reboot etc. but I keep getting this display. Any thoughts?

Ken

Hi Ken

It looks like you may have inadvertently deleted one of the MacOSX folders that is on the same directory level as the MacOS9 System folder.

Normally when in MacOSX, these folders are invisible, but in OS9, all is revealed. They have cryptic names and can easily be mistaken for a folder to trash.

As you haven't been using Mac OSX, you won't have that much to lose as far as setting are concerned. So the best solution is to dig out the system disks that came with your computer and do a re-install choosing the option 'Archive and install'.

There should be instructions on this in the manual that came with the computer. Briefly it'll follow the following procedure:

1. Insert the Mac OS X Install Disc and double-click the Install Mac OS X icon.
2. Follow the onscreen instructions. In the panel where you select the destination disk, select your current Mac OS X disk (in most cases, it will be the only one available).
3. Click Options. If you want to save your existing files, users, and network settings, select "Archive and Install," then select "Preserve Users and Network Settings." If you want to erase everything on your computer and reinstall Mac OS X, select "Erase and Install." You can't recover erased data.
4. Click Continue.
5. Click Customize to select which parts of Mac OS X you'd like to install, or click Install to perform a basic installation (recommended).

---

Many thanks Galen,

Unfortunately, the computer had the OS X system installed by our local suppliers as a result of a disk drive failure and they did not provide me with a disk for some reason. I do have a newer version of OS X which I bought for another computer. If I tried to Archive and install this newer version will it do the job? Otherwise, I have to take the computer all the way into Edinburgh and they sometimes take weeks to return it.

Regards.

Ken

Hi Ken

Yes, you can use the newer version, as long as it is the standalone boxed version. Else it may be too machine specific, if it's one that came with the computer.

Also be prepared for a performance slowdown as a newer operating system will require more RAM and hard disk space to operate. In other words to up grade an operating system may mean upgrading the hardware too.

BTW, Mac OSX 10.5 or Leopard will really struggle in a G3. If this is your newer version, I wouldn't recommend it. Better get version 10.4 or Tiger from Ebay.

Good luck

---

Hi Galen

Thanks for your valued support. I do have a stand alone MAC OS X 10.4.11.

The only final question is should I start up OS 9.2 before I insert the OS X disk. I have tried to install from this black screen but it seems to eject the disk. Is there a prompt I should use on this screen?

I have donated £10.00. Is this OK or is the average higher?

Regards
Ken

Hi Ken

Thanks for your donation. Anything is gratefully received. It's a donation so it's up to the person to judge how valuable the support is. Some have been incredibly generous, especially a person from Aberfoyle. He said if it wasn't for our site, he felt cut-off from Apple mainstream support.

Anyway to install 10.4.11, assuming your G3 can read DVDs, you'd better boot up in OS9 so that you can get the DVD in. You can then open the DVD and click on the "Install" icon. Thereafter it'll boot-up the computer and give you prompts to follow. There should be a manual that came with the DVD, which you can follow as well.

As in my previous email:

* Click Options. If you want to save your existing files, users, and network settings, select "Archive and Install," then select "Preserve Users and Network Settings."

If your G3 can't read DVDs, as in the days when G3s were in their prime, DVD drives were an expensive option; you may have to turn to eBay to get 10.3 CDs. See this link:

http://search.ebay.co.uk/search/search.dll?from=R40&_trksid=m37&satitle=Apple+OSX+10.3+panther

Regards
Galen

---

Many thanks Galen,

I totally agree with the person from Aberfoyle. You have just pointed out why I can't use the installation disk. My G3 is one of the early ones.

I will donate a further £10 tomorrow.

Regards
Ken

Hi Ken

Thanks for the additional £10 donation.

I forgot to add in my last email, if you're going to bid in Ebay for the Panther disks, to guarantee a win use this sniping software. It's won us many Apple spare parts amongst other things!

http://www.jbidwatcher.com/

Crashing iPhoto

Hello, I wonder if you can help me...

I recently got a lacie plug in hard-drive as my computer's incredibly
slow and I've been moving some stuff onto there. I copied music from
itunes, and some photos over onto it and then decided that it would be
easier to copy the whole application over. So I dragged itunes,
macmail and iphoto from applications onto the desktop and then copied
them onto the harddrive. Anyway, everything's still working with my
email and itunes, but now when I try and open iphoto, it opens but then
quits almost immediately, and I need to use this a lot for work, and
also I'd like to get the photos back. I've run the repair things and
this hasn't helped

Is there anything I can do? Look forward to hearing from you.

Vicky

Hi Vicki

It's not really a good idea to copy the apps to an external drive as links can be broken with their associated databases, as you've found out with iPhoto.

There no problem with moving your music and photos to the external drive, but Apple advises you still run the apps from the root/main drive.

You mention Mail and iTunes are working well, but I think they'll still linked to the database on the root drive. So there's really no saving in space there.

If you've already copied your music and photos to the external drive, re-link to them as follows:

iPhoto:

1. Quit iPhoto.
2. Hold down the Option key while opening iPhoto.
3. Click Find Library.
4. Assuming you have copied a folder from your User folder called iPhoto Library to the external drive. Choose this library on the external drive
5. Click Open.
6. The library appears in the iPhoto viewing area. Any photos you import will be added to this library.

iTunes:
Again assuming you have moved all your music to the external drive.

1. In iTunes, choose iTunes > Preferences.
2. Click Advanced and then click General.
3. Click Change and select the new location for your files, ie on the external drive.
4. From now on, new songs and other items you import will be stored in the new location. Songs you've already imported stay in their current location.

Once everything is working from the external drive you can safely delete the photos and music from your root drive, and regain some space. The Mac needs as least 10gb of space to use as virtual memory.

To speed up your Mac, do consider increase your RAM memory to as much as you can afford. Usually 2gb is sufficient.

MBP won't start after Apple updates!

I shut down my Macbook pro OS X , version 10.4.8 having been asked to shut down after downloading upgrades and it simply won’t start again.
Please help
David Wixon

Hi David

• Can you boot up using your original install DVD?
• Can you boot up in SAFE mode? Holding down the shift key soon after you hear the chime, and keeping held down until the login screen.
• Do you see the grey Apple logo?
• Try booting up holding down Apple +"S" key together before you hear the chime. After you see a screenfull of code against a black background, key in the command fsck -f. Leave the computer to carry out it's self maintenance. On completion, key in reboot.
• If all else fails, I'm afraid there's a corrupt driver. You'll then have to do an "Archive and Install" using your Install DVD. Better to do a complete erase and install, but this assumes you have a good backup.

Regards
MacDoc